Aventail install problem vista

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Connect to the Internet. Then, return to this step. When prompted, click Install to install the Aventail Access Manager. This is expected and you should allow these programs to access the Internet. If prompted, click Close on the Information Bar message dialog box. Click the Information Bar at the top of browser screen c. If the Aventail Access Manager installation hangs or fails to install, Enable User Account Control recommended practice, see Mobile Access support section for steps or upgrade Java to version 1.

Click on the Home User Install link. Close Internet Explorer. Perform Steps above. Click the Information Bar at the top of browser screen h. Tip: If you have an option to Remember Setting or Always Allow choose this option so you will not be prompted in the future for this program. If the terminal server links are not active or if the SSL VPN Workplace hangs on the Loading screen, your software firewall is blocking a necessary Aventail file ewpca.

If prompted, click Yes to allow install of Citrix Web Client. Note: This prompt maybe hidden behind the Internet Explorer window. Allow access for Citrix programs wfica Allow access for Aventail programs ewpca. There is important information about how to save work, print, and disconnect from terminal server. When you are finished working, logoff Enterprise Terminal Server.

However, if your P drive is full or unavailable, the terminal server will not default to your P drive. To see this window on a Terminal Server: 1. Open a Word or Excel document. Click on the File menu and select Save As… 3. Click on the Save in: box dropdown arrow to select the location to save your file. Be aware that these documents are not backed up. Example of which local drives are safe to save to and which are not in Terminal Server.

The server-certificate Accept button is unavailable. Under some circumstances, OnDemand may present the user with a server certificate that he or she cannot accept.

The most common causes of this problem are:. Verify that the client computer and the Web proxy service have the correct date and time. Client Troubleshooting.

This section provides client troubleshooting information for Windows, Mac, and Linux clients. Windows Client Troubleshooting. If you want to remove this installer, as well as all the other Secure Mobile Access software components, follow these steps.

Follow these steps to reset browser and Java settings. Click Delete Files and Delete Cookies. Click Clear Private Data Now. Click Clear browsing data. To reset the security level for all Web content zones in Internet Explorer, follow these steps:. Highlight a Web content zone for example, Internet , and then click the Default Level button. Do this for each zone.

Click the Restore Defaults button. Click the Default button. In the Control Panel, double-click Java. Click the Delete Files button. Make sure that all three types of temporary files are selected for deletion, and then click OK. By default, Java is configured to keep a cache of temporary files on the local computer. In the Windows Control Panel, open Java. Select Keep temporary files on my computer. Uninstalling Secure Mobile Access Components. Reboot your computer.

This ensures that no files are loaded in memory and makes the uninstall easier. If something goes wrong during client or agent installation, the error is recorded in a client installation log. Users who do not have Access Manager are prompted to upload the log file to the appliance when an installation error occurs. You should see a folder named Aventail : zip the folder contents up, and email it to Dell Technical Support. Email the ngutil. Email the exported file to Dell Technical Support.

Macintosh and Linux Tunnel Client Troubleshooting. When troubleshooting Macintosh and Linux tunnel client problems, request the system and version information described in this section from your users. Before gathering this information, users should uninstall and re-install the software. Macintosh System and Application Information.

Select About this Mac from the Apple menu. This displays processor and kernel information, along with the amount of available memory. Select About Safari from the Safari menu. Click More Info to open the System Profiler. The complete report if you choose to print it can easily be over pages long. You can enable debug mode in the Connect client itself, or go to a command prompt and type the following:.

Linux System and Application Information. Have your users enable debug logging and clear the current set of logs before attempting to reproduce an issue. Once the issue is reproduced, export the logs to Dell Support. Troubleshooting Tools in AMC. You can monitor, troubleshoot or terminate sessions on your appliance, filtering them by user name, realm authentication server , community, access agent, traffic load, and so on—and then get a quick summary of particular sessions.

Several basic network tools are also available, including ping, traceroute, DNS lookup, a routing table viewer, and a way to capture and filter network traces for backend connectivity troubleshooting. Using DNS Lookup. This tool is useful for troubleshooting various DNS problems for example, it can determine whether your DNS server is running. Use a fully qualified domain name or an IP address to specify a host in the Lookup tool. However, you can type a non-qualified host name as long as you have defined one or more default search domains on the Configure Name Resolution page available from the Network Settings page in AMC.

For details on name resolution, see Configuring Name Resolution. From the main navigation menu, click Troubleshooting. Click the Lookup tab. In the Address box, type the IP address or host name of the machine against which you want to issue the command. Viewing the Current Routing Table. Click the Routes tab. Click Go. The routing table is displayed. Capturing Network Traffic. This network traffic utility, which is based on tcpdump, allows you to capture a packet-by-packet list of the data going in and out of the appliance.

If you are new to troubleshooting, you can use this utility to generate a file of network traffic data that can be sent to Technical Support for troubleshooting network issues. If you are familiar with troubleshooting and reading trace files, you can analyze the traffic using a network protocol analyzer, such as Wireshark. Capturing all network traffic on your appliance can quickly result in files that are too unwieldy to analyze.

Where possible, use filters to restrict the traffic to issues you are troubleshooting. The following sample procedure demonstrates how to filter by host and port in this example, an Exchange server and Web traffic. Click the Network Traffic tab.

For example, exchange. Click Start to begin capturing traffic. If the total size of a single capture reaches MB five files of MB each , the capture automatically stops. During a capture, the Size column indicates how close you are to the limit. Click Stop to stop capturing traffic. The capture file is a. The figure in the Size column indicates how much room the file is using on the appliance; this is the size of the compressed.

The maximum number of files you can store is ten; as more capture files are added, the oldest ones are dropped from the list. To download captured data, click the button corresponding to the file you want to analyze or send to Technical Support, and then click Download. Each capture file is a. Comment: Internal interface, hosts: exchange. Note Captured network traffic is not encrypted and may contain passwords and other sensitive information.

If you have security concerns about storing a downloaded capture or sending it over an unsecured Internet connection, use Snapshot Tool in AMC instead. You can make a partial snapshot that includes only network captures, and then choose to encrypt the results. See Snapshot Tool for more information. You can capture network traffic on either of the appliances in a high-availability pair the master node or the slave node. Logging Tools for Network Tunnel Clients. To capture a session during which a user is running either of the network tunnel clients, have users follow these steps and email you the results.

The Windows procedure differs from the one for Macintosh and Linux users. At the command prompt, clear the event log and set the severity level by typing the following command:. Start the network tunnel client and perform any actions the system administrator wants captured in the log. Send the log. Alternatively, you can run ngutil -poll to see real-time logging on the client computer. Press Ctrl-C to stop logging.

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